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Proxy Not Working - Troubleshooting

Overview

If your proxy is not working as expected, follow these steps to test your proxy connection using your Terminal. This method will help you verify whether your proxy is functioning correctly.

Test Your Proxy Connection

Follow the steps below to test your proxy connection using the Terminal. This will allow you to see if your proxy is active and returning the correct exit IP address.

1. Open Terminal

Depending on your operating system, follow the appropriate steps:

Windows:

  • Press: Windows + R to open the Run dialog.
  • Type: cmd and press Enter to open the Command Prompt.

Mac OS:

  • Press: Cmd + Space to open Spotlight.
  • Type: Terminal and press Enter.

Linux (Ubuntu):

  • Press: Ctrl + Alt + T to open the Terminal.

2. Run the CURL Command

Once the Terminal is open, type the following command and press Enter:

curl -x [https://login:paswword@ip:port] https://api.ipify.org
  • Replace [https://login:paswword@ip:port] with the proxy details provided in your FatProxy dashboard.
  • This command will return your current IP address as seen by the server.
  • If your proxy is working correctly, the IP address displayed should be the proxy's exit IP, not your actual IP address.

What to Do If the Test Fails

If the curl command does not return the expected proxy IP address, try the following:

  • Double-check your proxy link: Ensure it is correctly copied from your dashboard.
  • Verify proxy status: Make sure the proxy is active and not experiencing downtime.
  • Test on a different network: Local network restrictions might interfere with proxy connections.
  • Contact Support: If issues persist, reach out to our support team for further assistance.

Additional Assistance

If you continue to experience authentication issues beyond the steps above, please contact our support team for further help.
- Support: Contacts

Our support team is ready to assist you with any issues, ensuring you regain access to your account quickly and easily.